At Yallahow Auto Solutions, we are committed to ensuring customer satisfaction. If you are not fully satisfied with your purchase, our Returns and Refund Policy outlines the conditions and process for returns, exchanges, and refunds.

Return Eligibility
Customers may request a return within 48 hours of receiving the product. To qualify for a return, the item must be unused, in its original condition, and in the original packaging.

Returns are only accepted for products that are defective, damaged, or incorrect at the time of delivery. Items that show signs of use, damage after delivery, or improper handling will not be eligible for return.

Return Process
To initiate a return, customers must contact us within 48 hours of delivery with details of the issue, including proof such as images where applicable. Once the request is reviewed and approved, instructions for returning the product will be provided.

Returned items may be subject to inspection before approval of any refund or exchange.

Refund Policy
Once a returned product has been received and inspected, we will notify you of the approval or rejection of your refund.

Approved refunds will be processed within 7 working days. Refunds will be issued using the original payment method where possible or through an agreed alternative method.

Exchanges
Where applicable, we may offer a replacement instead of a refund for defective or incorrect items, depending on product availability.

Non-Returnable Items
Certain items may not be eligible for return due to their nature, including products that have been installed, used, or damaged after delivery.

Delivery Charges
Delivery fees are non-refundable unless the return is due to an error on our part, such as incorrect or defective products.

Contact Us
For any return or refund inquiries, please contact us:

Phone: +254 722 762 086
Email: sales@yallahowauto.co.ke
Location: Dar es Salaam Road, Nairobi

Last Updated: May 4, 2026